Terms and Conditions
Last Updated: July 2026
Welcome to CloudGenie.
These Terms and Conditions apply when you use our website or interact with CloudGenie
services.
CloudGenie is a unit of ARNS IT Solutions & Services Pvt. Ltd.
By using our website, you agree to these Terms and Conditions.
If you engage CloudGenie for a project or service, the relevant proposal, Statement of Work, Master Services Agreement, service agreement, or other written contract may contain additional terms.Where there is a conflict, the applicable signed agreement will govern the relevant engagement.
What We Do
CloudGenie works with businesses across technology and growth.
Our services may include Cloud Infrastructure, CRM Integration, Full Stack Development, AI Services, DevOps and Automation, Cloud Security, Digital Transformation, Sales as a Service, B2B Lead Generation, appointment setting, and sales pipeline support.
Our services may evolve as CloudGenie grows.
Project Scope
We believe good projects start with clear conversations.
Before starting an engagement, we may provide a proposal, quotation, Statement of Work, or other document describing the expected scope, deliverables, timeline, and commercials.
Our estimates are based on the information available to us at that time.
If requirements change, additional integrations are introduced, or the project scope expands, the timeline and pricing may also change.
We will discuss material changes with you before proceeding with additional chargeable work.
Payments
Payment terms will be mentioned in the relevant proposal, invoice, or agreement.
Clients are expected to make payments within the agreed timeline.
If a payment becomes overdue, CloudGenie may pause or delay services until the outstanding amount is resolved.
Any taxes or statutory charges applicable to an engagement will be handled in accordance with applicable law and the relevant invoice or agreement.
Working Together
Technology and consulting projects work best when both teams are involved.
Clients are expected to provide accurate information, timely feedback, system access, approvals, documentation, and other resources reasonably required for the engagement.
If information, access, or approvals are delayed, the project timeline may also be affected.
We will always try to communicate such impact clearly.
Intellectual Property
CloudGenie may use its existing knowledge, frameworks, processes, templates, methodologies, libraries, tools, and reusable components while delivering services.
Unless otherwise agreed in writing, these remain the intellectual property of CloudGenie or their respective owners.
Ownership and usage rights relating to custom deliverables developed specifically for a client will be governed by the applicable proposal, Statement of Work, or service agreement.
Third-party platforms, software, and technologies remain subject to the terms and licences of their respective owners.
Confidentiality
We understand that businesses sometimes need to share sensitive commercial, technical, or operational information with us.
We will take reasonable steps to protect confidential information shared with us and use it for the purpose of the relevant business discussion or engagement.
Where required, CloudGenie and the client may enter into a separate Non-Disclosure Agreement.
Sales as a Service
Our Sales as a Service team may help businesses with account research, prospect identification, outreach, qualification, appointment setting, and pipeline support.
Sales is influenced by many factors outside our direct control.
We cannot guarantee that a particular prospect will respond, attend a meeting, purchase a service, sign a contract, or generate a specific amount of revenue.
Where CloudGenie has agreed to specific deliverables or performance commitments, those commitments must be documented in the applicable proposal, Statement of Work, or agreement.
Artificial Intelligence Services
Some CloudGenie services may use or integrate artificial intelligence technologies.
AI-generated or AI-assisted outputs may not always be complete, accurate, or suitable for every business decision.
Clients remain responsible for reviewing important outputs and determining whether they are appropriate for their intended business use.
Where we build or integrate AI solutions, responsibilities relating to data, models, third party AI platforms, and usage will be defined in the applicable project agreement.
Third-Party Platforms
Our work may involve cloud providers, CRM systems, APIs, AI platforms, communication tools, software services, or other third-party technologies.
CloudGenie does not control these third-party platforms.
We are not responsible for third-party outages, service interruptions, pricing changes, policy changes, discontinued features, or other actions outside our reasonable control.
Website Content
We try to keep the information on our website accurate and useful.
However, our website is provided for general information about CloudGenie and our services.
Service descriptions, technologies, and capabilities may change as our business evolves. Nothing on our website should be treated as legal, financial, tax, investment, or regulatory advice.
No Unauthorised Use
You may not misuse our website, attempt to gain unauthorised access to our systems, interfere with the operation of the website, introduce malicious code, or use our website for unlawful purposes.
CloudGenie may restrict access where we reasonably believe our website or systems are being misused.
Limitation of Liability
To the extent permitted by applicable law, CloudGenie will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Liability relating to a specific client engagement will be governed by the applicable contract, Master Services Agreement, Statement of Work, or proposal.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
Termination of Services
Either party may terminate an engagement in accordance with the terms of the applicable agreement.
CloudGenie may suspend or terminate services where there is a material breach of agreed terms, continued non-payment, unlawful use of services, or conduct that creates a material security or operational risk.
Payments relating to work already completed, resources committed, or non-refundable third-party costs may remain payable.
Changes to These Terms
CloudGenie is growing, and our services will continue to evolve.
We may update these Terms and Conditions from time to time.
The latest version will be published on our website with the updated date.
Governing Law and Jurisdiction
These Terms and Conditions will be governed by and interpreted in accordance with the
laws of India.
Unless otherwise agreed in a separate written contract, any dispute arising from the use of our website or services will be subject to the jurisdiction of the competent courts in Gautam Buddha Nagar, Uttar Pradesh, India.
Contact Us
Have a question about these Terms or our services? Get in touch with us.
CloudGenie
A Unit of ARNS IT Solutions & Services Pvt. Ltd.
BSI Business Park, H-160, B-06
Noida – 201309, Uttar Pradesh, India
Email: support@cloudgenie.in
